At this point, approximately, Gann offered me free hangtags for lack of communication again. So, around this time of January 2025, I was promised free workshop skins of my designs, free shipping for my entire order, and free hangtags on every plush.
Around 1-2 months later, in April, nothing was moving so I requested a fast edit on my Vienna plush to make her look more like the others, I requested her eyes be embroidered rather than plastic. It was HERE that I learned they use a 3rd party company to do the embroidery, and that they deprioritized my order because it “was such a small order” (1,500 units), and that they “have orders of 80,000-150,000 units being produced.” All the designs had been finished and approved to ship the 3 samples to me, so I can approve the full production. I kept asking Gann if I would receive the samples before the end of April, when he called me to discuss the tariffs, the continued delays.
It was on that phone call that he basically told me I never had a large enough order to hold any priority with him, that he had people with bigger orders “jumping down [his] throat.” I had been entirely professional, kind, and understanding throughout this entire process, and he noted that on this call and thanked me intensely for being so nice while he “figures everything out.”
He then offered to cover all the tariffs on my order, since I had paid in full nearly a year prior. Thus, in April, my placation was stacked up— free shipping, free skins, free hangtags, and then free tariffs, on my entire order.

In May 2025, I evaluated everything.
I sat down and re-read the terms I had agreed to, consulted with a lawyer, and spoke with my colleagues and alumni. I searched for terms across our emails, text messages, and Basecamp messages. I noted everything he promised me and approximately when. From June 2024 to May 2025, Gann had promised me some $7,000 in gifts and accommodation across 4 instances (shipping, skins, hangtags, tariffs), stalled by a full month with the excuse “the factory was on vacation” three times (3 months of lost production time directly, outside of his personal delays), in August, October, and February. I have been offered numerous excuses that all share a theme— emotional manipulation.
It was his daughters giving birth one after the other, then he could never call me because he was praying over dinner with his family, watching a movie with family, he’s been struggling because everyone’s yelling at him (which, I would later learn, were actually other victims demanding their money back and not buyers salty about tariffs), oh now it’s his son’s birthday, then his and his wife’s. Life happens, and I am an advocate for work-life integration, so I wholly supported Christopher taking time with his family and was always willing to wait. I ALWAYS want to be treated like a human being, like I am allowed to step out of work and watch my kids grow up, like I am allowed time off, to care for myself— I give this to everyone I work with in any capacity, as it’s exactly what I believe should be the norm. YES, against my gut feelings that he was scamming me the whole time, because then I brought up to him I am worried about the integrity of this project and he was so apologetic and reassuring.

Early May 2025, I communicated the biggest event of the year for me will be one I sponsored, mid-June deadline. I state how I absolutely NEED my completed samples, I am desperate. Gann did not hesitate to exploit my pain, and offered me a $4,500 “rush fee” on a project he failed, that was at the time now EIGHT MONTHS (8!) late. I outright told him no, he is late and I can’t pull out yet another loan to pay him more. He offered to pay half of the fee, so I asked what the timeline looks like before versus after I pay this “rush fee” on a broken order that I am not rushing? He promised that I would have my current samples no later than the week of June 10th, and that without the fee my timeline looked like mid-late July, 2025.
So, of course, I paid the fee, but I actually paid around $2,500. So he did not pay half.

June rolls in, I am touching base constantly. June 14th is my event, this is IT, the thing I waited OVER A YEAR to do! June 12th, he finally tells me he is overnighting 2 of my samples, and will send me tracking. He was still waiting on Vienna from embroidering her eyes. He requested I remind him in the morning, which felt incredibly unprofessional, but I did so. 5am my time, I sent the text “Reminder to ship stuff out.” He “liked” the message, all this on the morning of June 13th, 2025. June 14th comes, my event is SLAMMED, I am selling out of the handmade stuff. My spouse runs home twice to check the mail and our porch, and never finds anything.
8:19pm my time June 14th, after we FINALLY get home from the event, I send Gann a text informing him I never received anything. His response reads “Yes, we checked into it and it looks like there was a mechanical issue that delayed it. It’s still in our city unfortunately. We did our best.” I stated “Can I get the tracking please?”
“Yes, I’m out of town for the big military parade in DC, so I’ll check when I return on Monday. My son in law marching in it.” I knew he was lying.

Monday June 16th of 2025, I officially requested a refund, citing multiple breaches of contract, failure to meet obligations, destruction of the integrity of my project, etc. I messaged via text, email, and Basecamp, copy-pasted. Gann kept trying to get my on the phone, then sent a voice message stating that, because he made prototypes, he can refund me but would need to keep $2,000, but that if I would work with him and not cancel he would essentially DOUBLE my order, for free. This was such an immense red flag at this point, and an indication he understood he was in the wrong, so I doubled-down on my refund in full— including interest paid on my loans AND fees paid for sending him money.
I informed him that just because the terms state he could keep $2,000 for 3 prototypes, does not mean that he met the conditions to legally be entitled to that money. I gave him quick notes about his many breaches, placations, and reminded him I am just a mom in empty ol’ Wyoming that took a bet on myself. I have 4 kids to care for, and if he thinks his “business” (if one could refer to it as such) is aching from losing this production then imagine how my business that never even got to START makes me feel.

From here, Gann devolved slightly, but I stuck to the facts, provided screenshots of a couple things to him to show him his promises, our agreement, his behavior. The next day, he agreed to refund me, and requested a payment plan. I did the math and gave him the total, just under $17,000. He himself proposed a 6-week payment plan, and instantly sent $500 clarifying it’s for me to keep for the trouble; likely good faith to prevent me from coming after him, which I have not, up to time of writing.
His next payment was via Paypal, just over $2,500. This would take around 2 weeks to free up, 1 week later we swapped to wiring the money. June 25th, he updated Vienna arrived, and he would ship all 3 samples to me at his expense.
June 27th, he claims he will “finish dinner” and send me the money. This old boy waited all day and evening to even start trying, when he had agreed to my specific terms that he send BY 3pm his time so it can process every Friday and not sit the weekend. Another $2,500 received from him. So we started off well enough for me.
Waiting until close to midnight MY time on paydays was his habit. He would wait until the weekend so that I had to wait 2.5 days to get the money.

June 28th, Gann provides tracking for the samples.
From here, we enter into an intensive debt collection relationship. I texted and occasionally called EVERY single week, anywhere from 1-3 times weekly, depending on how timely he was with payments, comments he made, questions he asked, etc. He would make jabs emotionally, claiming that comments I left on his business page “were harming the business” and that it would “render payment being delayed.” I informed him I work marketing, his page barely has any likes and has historically NEVER had effective engagement, that I can tell just by looking from the outside his metrics don’t budge on a good day. He does not keep the page updated, does not post consistently, and so on.
He tried to ask me who else I knew he owed money to, a few times, in a few different ways. I usually played like the one person he saw I connected with in his comments was the only one, reminded him I don’t work for free, and he owes me quite a bit of money for the situation. I sometimes reminded him that I took out loans and paid him in 3 days, that he was bragging about huge orders and still had to request a 6-week payplan. Every single comment he made that seemed like a manipulation in any form, I rebutted with the facts.

I received the samples, which were awful. Vienna’s fur was that of garbage bag fibers; an odd roughness to it, almost like pig fur. Her tail was never fixed, and was this sloppy log they had contorted into a spiral. Her face looked much better, at least. She was so firm and NOT cuddly. Lila was soft, but her legs were stubs, and her bunny tail had threads poking out of it every which way, literally dangling by a thread, and fell off pulling her out of the bag. Her embroidered eyes were too small, so the star pattern was smudged. Thank’s side pocket was big enough for a thumb, meant to hold multiple fidget toys and made futile for the task. The print on his tummy buttons came out cute, his seams were messy and asymmetrical. They each looked completely different, with different textures, very different sizing/proportions— and they’re supposed to be from the same brand.

His final payment to me came through, finally.

WHERE TO GO FROM HERE

If you or someone you know has entered into dealings with Christopher Gann, and you’re experiencing issues, PLEASE take FULL action! If we can all work together, we can ensure nobody else is harmed, and that this evildoer cannot scam others and harm or destroy their business in the process like some of ours were.
These are in no specific order, and can be worked through however you prefer. Each step is another brick in our fortress against him.

• Go to the Joyus Toyus Facebook page, leave a comment about your experience on several posts, copy-pasted. BLOCK the page, so that he cannot go delete your comments. The purpose is to leave them so others can see them.

• Go to the Joyus Toyus Google Maps page, and copy-paste your experience there as well. If you do not see it listed, please “Submit Listing” to Google to get it back on.

• Go to Christopher Gann’s Facebook profile, and start copy-pasting your experience on some of his stuff. BLOCK him, so he cannot see and delete your comments. The purpose is the same as the page, but also to encourage some investigation or accountability from his family who may see the comments. (I would avoid spamming the everliving shit out of his profile to avoid it being used against you.)

• Make a Public post to each of your socials briefly describing your experience, but explicitly naming Christopher Gann and his various “companies”. Name anyone else involved in your transaction or production, even if they were only included in a couple of messages or emails! Keep these posts public, as almost all platforms do SEO captions now. (Raquel Gann may have been included in your communications.)

• Call up YOUR state Attorney General’s Office, and leave a complaint. They may have to mail you a form, or may direct you to file a complaint online. Be detailed!

• Call up HIS state Attorney General’s Office (currently known to be South Carolina). They say you must be a resident, so it may take pairing up with someone closer, OR having a public spot that would be okay with a single quick delivery, if needed.

• Later in 2024, Gann LOST his accredation with the BBB entirely for “lacking integrity in business”. Be sure to file a complaint on BBB.org to keep up the paper trail!

• You might try copy-pasting your experience to ALL his brands’ platforms. Yelp has an old brand I am aware of; I do too much and can’t hunt them all down, but if you go digging you will find some of them!

• If you have a website, make an “unlinked page” like this one (Just means it keeps it out of your main navigation). You can request your web manager do this for you, if operating under one. Get as detailed as possible, without listing his personal address or names of family— anything that could fall under doxxing should be avoided. List his full name and other brands, because you want folks clicking on OUR stories, NOT his sites. This is highly likely going to be the fastest, easiest way to prevent other people from giving Christopher Allan Gann any money.

• You can inform your bank and Paypal, Zelle, or other pay platform you used about what happened. AVOID filing for a refund until you have given Gann a chance to pay; if he fails, you have even more evidence for a suit, not less.

• If Gann cuts contact with you, stops making his agreed payments, or other abuses, please do not hesitate to both file for a refund through your pay channels, AND file with your local courthouse against him.

At this time, this is the best we can team up together and do. If you are new to the situation, I cannot stress enough that you play it like a game, take it one day and one move at a time.

Everything relevant is here and in the Joyus Toyus SCAM Facebook group, including from other users. (I do vet people intensely for joining, you simply will not be allowed in the group without proving you are a victim to these predatory business transactions.)
We are aware now that these exact abuses go back the past 4 years, potentially earlier. I got my investment back and likely will no longer qualify for any entitlements in any future proceedings, thought this experience very provably destroyed my business, Cozykins Plushies, and rendered me entirely unable to produce soft plush companions indefinitely. I have taken steps, reinvested the money back in, but doing this myself is proving another battle.

If someone confirms I qualify to join their settlement for the destruction and damage done to my brand through this experience, you are welcome to contact me through this website’s Contact page.

I am sad that I never got quality, and even when he FINALLY refunded me, it was through INTENSIVE and incredibly assertive follow-up. The 2 ladies I spoke to through my refund process had heard the same promises, faced the same excuses, offered similar graces, and ended up in the same spot, fighting for anything back.
One of those ladies knows other victims— MANY victims, by the sounds of it. She is in the FB group. She spoke of a group of people had filed a suit, won, and never got paid because Gann closed up shop and dodged the debts.
The other woman filed a suit and scored a hearing, which scared Gann into a quick $2,500 payment to her as well as of late August 2025/early September 2025, before asking for another payplan for the rest— after completely ghosting the plan she had graciously previously agreed to for him.

The testimonials on Gann’s website are REAL, and NOT. Myself and other victims have contacted all of them— some get back, some don’t, some closed shop. In contacting everyone, the ones who did respond shared of mediocre experiences; even his testimonial people were confused as to how or why some of those quotes ended up there. None of the responses were horrible; it almost sounds like Gann had done an okay job actually providing product after hiccups and delays, but none to the extent of what folks have been reporting the past 3-4 years, now. THOUSANDS of dollars locked up, no product, no quality, no communication, excuses and deflections, etc.
There is supposed to be another victims’ group of people seeking action, but I don’t have those details as I got my situation cleaned up VERY quick comparatively. The FB group linked here has someone who should know about that. I’ll reiterate that you will NOT be added to the group without a complete, established profile. If you do not have a Facebook, I do not have anything else for you, I’m sorry. ALL current support exists on FB that we are aware of.

Thank you for taking the time to read over this, and for supporting me in finding my way again after the intense heartbreak and grief of losing my business to someone whom I gave every single opportunity to prove they’re better than what they’ve been showing me. They obviously never did. I hope this page helps prevent more damage!

Please use the Contact form of my website, here, if you have confirmed with your representation that I am qualified to join your case. You’re welcome to reach out if you’re press, media, or legal representation for another victim, for opportunities to change the laws surrounding how scammers like Gann are handled, to speak out, or other such progressions.

I am so sorry for the pain and difficulties you are going through, and I hope this resource and the group offer small starting points for you to find your path to a resolution— or justice.